Terms and Conditions

The following terms and conditions apply to all services provided by Amatsu Clinic. These are intended to give patients clear information about how services are delivered, how payments are handled, and what patients can expect from the clinic.

Eligibility for Treatment

All patients must:

• Be aged 18 or over
  
• Complete a full medical history and consent process prior to treatment (facilitated by the treating practitioner)
  
• Undergo an appropriate clinical assessment to determine suitability for treatment (facilitated by the treating practitioner)

Amatsu Clinic reserves the right to decline or defer treatment where it is not clinically appropriate or safe to proceed.

Clinical Assessment and Consent

All treatments are provided following:

• A clinical assessment by an appropriately qualified healthcare professional
  
• A clear explanation of the proposed treatment, benefits, risks, alternatives, and aftercare
  
• Written informed consent obtained prior to treatment

Patients may withdraw consent at any time.

Charges and Payment

A full price list is provided in this Patient Guide and is available at reception and on request.

• All prices are inclusive of consultation and treatment unless stated otherwise
  
• Payment is required at the point of treatment
  
• Payment methods accepted include card, cash, or bank transfer
  

Cancellations and Missed Appointments

Patients are asked to provide reasonable notice (48 hours) if they need to cancel or rearrange an appointment. Failure to attend without notice may result in late cancellation or failed to arrive charges being applied.

Treatment Outcomes

While Amatsu Clinic aims to deliver high-quality, evidence-based care, individual responses to treatment may vary. The treating practitioner will discuss and manage treatment outcome expectations.

Confidentiality and Data Protection

All patient information is handled in accordance with UKGDPR data protection legislation. Information will only be shared where necessary for care delivery or where legally required. There is a separate Information Governance Policy available on request.

Complaints

Patients have the right to raise concerns or make a complaint about any aspect of the service. A summary of the complaints procedure is set out in Section 4 of this Patient Guide.